This policy sets out what personal data Jaya9 collects during registration, KYC verification and general platform use, why it's collected, and how it's kept secure. It applies to every Jaya9 user, and using the platform means you accept it.
What data is collected
At registration, Jaya9 collects basic details — name, date of birth, phone number and email address. KYC verification, particularly ahead of larger withdrawals, may call for a copy of a national ID or another government-issued document. Transaction records for bKash, Nagad, Rocket, card or crypto payments are stored too, along with device information and login activity.
| Data type | Collected at | Purpose |
|---|---|---|
| Name, date of birth, contact | Registration | Age verification, account setup |
| ID/document | KYC verification | Identity confirmation, fraud prevention |
| Transaction data | Deposits/withdrawals | Payment processing, record-keeping |
| Device & log data | Every login | Security, fraud detection |
Why we collect it
Three reasons drive most of this collection: confirming a user's age and identity (the platform is 18+ only), processing transactions securely, and preventing fraud or money laundering. None of it feeds unrelated marketing beyond what a user has agreed to.
How data is protected
Data is stored under encryption and restricted access controls, so only authorised staff can view it when needed. Payment-related information travels through secure channels during processing. No system is completely risk-free, but activity is monitored regularly to catch anything unusual.
Sharing with third parties
Specific service providers — payment processors like bKash, Nagad, Rocket and card networks, or KYC verification partners — may receive the data needed to complete that particular service, and nothing more. Information may also go to relevant authorities where the law requires it. Beyond that, data is never sold to third parties.
Your rights
Users hold specific rights over their personal data, exercised by contacting our support team.
- The right to view and request a copy of your stored data.
- The right to request correction of inaccurate information.
- The right to request account closure and data deletion, where applicable.
- The right to opt out of marketing communications.
This policy is updated from time to time, and the version published on this page is always the current one. For account rules, see the terms page, and new users should read this policy before completing registration.
18+. Gambling can be addictive. Bet responsibly and only with money you can afford to lose — see our responsible gambling policy for more.
Frequently asked questions
What information do I need to provide at registration?
Basic details — name, date of birth, phone number and email; KYC documents may be requested later if needed.
Is my payment information stored?
Transaction records are stored securely, and sensitive payment details sit behind restricted access controls.
How do I request that my data be deleted?
Contact the support team through the contacts page, and they'll process the request where applicable.
Is my data shared with third parties?
Only limited data is shared, for payment processing, KYC verification or legal requirements — it's never sold.